5 Things You Should Know Before Buying a New Computer
When you are looking for a new computer, one of the first questions you may ask yourself is, “Where can I get the best deal?” None of us want to pay more than we have to, but there are other things to consider besides price that you should think about before making your decision. If you shop at the local electronics Box atores for weekly specials, you can easily get a basic machine at a good price. This option would work best for you if you don’t have any special requirements for gaming, graphics, or special software requirements. If you buy over the Internet from a major manufacturer such as Dell or HP, you’ll get more choice and customization on the components, chip speed, RAM, hard drive size, and video components, but you’ll pay a slightly higher price. The biggest downside to buying online is that you’ll have a hard time getting technical support if something goes wrong. Not a week goes by where we don’t get a customer who wants to pay us to fix a warranty-covered machine simply because the manufacturer is making it next to impossible to get the problem taken care of and in some cases require the customer to actually open the computer and perform the repair themselves!. In many cases, these companies have help desk people located in countries outside of the US, which means you might have a hard time understanding them, or getting to a supervisor. Sometimes only a component (like the hard drive) will go bad. When this happens, you’ll have to ship the entire machine back to the manufacture and wait a couple of weeks for them to repair it and ship it back. Most of these companies will actually wipe whatever data you might have on your hard drive and you will lose all your data and configurations unless you have made a reliable backup. If you have special requirements, need help in selecting a machine, or if service before, during, and AFTER the sale is important, then you’ll want to explore other options such as buying from a local business like Onsite Techs.
The bottom line is this: If you are shopping solely on price and aren’t too picky, then watch the weekend papers for sales at your local electronic superstore. They can offer a great price on a standard machine. Usually you can save anywhere from $100—$200 buying this way. For semi-customization at a decent price, check the Internet. There are hundreds of online resellers offering PCs at competitive prices. For the best service, and support BEFORE and AFTER the sale, consider getting a quote from us.
How Did My Computer Get Infected by a Virus or Malware?
Your computer has the latest and greatest antivirus software installed and you’ve paid good money to keep it up to date. And yet, here you are with these ad popups or scary-looking fake “antivirus” warning screens or your Google searches are being hijacked. Now you’re asking yourself, “How did I get infected with malware when I have antivirus software installed?” The answer is, unfortunately, both complicated and technical. Let’s look at the reasons and break it down into bite-sized pieces:
The bottom line is this: Nothing can protect you completely except for turning off the computer and unplugging all its cords. Since that defeats the purpose and limits the ability of your comouter, instead you should stay aware, keep things up to date, and play it smart. You’ll be fine most of the time if you do. As always, we are here to help – just call us to schedule an appointment and one of our friendly, knowledgeable techs can clean things up or you can look at our FAQ page for our recommendations on which security products you can use to protect yourself.
Repair versus Replace, That is the Question!
Boy, it feels like just yesterday you were breaking that new laptop out of the box. But it’s been four years and now you can’t turn it on without strange windows popping up on you. And why does it shut down without warning lately? To buy or repair? That’s the question when it comes to computers. You could use us to fix it – as a matter of fact most people do. But when are you better off simply buying a shiny, bug-free new one? It’s a question we all battle with from time to time — whether it’s the dishwasher, the fridge or a computer! When the moment to decide arrives, consider the following factors before you fix or fork over money for something new:
We also like the 50-percent rule: If the repair will cost you more than half of the price to replace it, don’t repair. Most issues that we see ARE WORTH REPAIRING such as virus and malware infections and if that is the case give us a call and we are happy to setup an appointment. If you think that you may want to replace, take a look at our FAQ that helps you decide what and where to buy that shiny new PC!
On Site or Remote Service
Under most circumstances, Onsite Techs can give you a choice between resolving a problem remotely, via the internet, and sending a technician to your location. The optimal method will often depend on the nature of the service request, problem urgency, customer configuration and the level of involvement the user would like to have. Practical experience with customers has shown that on site visits are far more effective than attempting to correct a problem over the internet under the following conditions:
Conversely, remote support over the internet can be effective for the following common issues:
Those TV Ads That Promise To Speed Up My Computer/Fix All My Problems, Are They Legit?
There are a few companies out there advertising their ability to run a single piece of software and your computer will be sparkling new again. They try to scare you into thinking you’re going to lose your data if you don’t check your system with their software. This claim is a little strange, because there are large name brand antivirus corporations, and you probably have one of those name brand antivirus programs installed on your machine right now. If the virus gets past your name brand antivirus program, there’s not much chance a late-night TV ad has in getting rid of it. PC cleaning apps are digital snake oil. The web is full of ads for applications that want to “clean your PC” and “make it feel like new.” Don’t pull out your credit card — these apps are terrible and you don’t need them. If you do want to “clean your PC,” you can do it for free. Windows includes built-in PC cleaning tools that can do almost all of what the average PC cleaning app will do for you. “MyCleanPC” offers a “free diagnosis,” which is little more than an attempt to scare people into thinking their computers have thousands of “issues” that can be fixed for an easy $39.99 payment. After running a scan, you’ll see an alarming count of the number of problems on your computer. It found 26267 issues on our computer. That’s an extremely alarming number — but what exactly is an issue?
Now that they’ve scared you, this is the part where you would take out your credit card and give them $39.99 to clean your PC.
Temporary files are not slowing down your computer, and neither are browser history entries or cookies. Registry entries are generally not a problem — there’s a reason Microsoft once created a registry cleaner of their own before discontinuing it and advising people not to use registry cleaners. In addition, there are plenty of “broker” style computer repair companies. You call them, they collect the payment up front, and they either have someone remotely connect to your computer or they schedule someone to come to your house. Unfortunately, these brokers aren’t technicians and all they are doing is hiring local companies or technicians in your area to handle the problem. Many times these brokers find the lowest bidding technician who might not even be qualified for the job. If there is ever a problem in the future, you will have a tough time finding someone to listen to your concerns. With us, you know you have an actual business to talk to about all your computer repair questions, or anything tech related.