laptop

black laptop screen?

What Happens When Your Laptop Screen Goes Black?

Depending on the circumstance, a black screen on your laptop could be nothing: it could be that a computer’s sleep function has been engaged, shutting off the screen, which can usually be fixed by "waking" the computer with the spacebar, mouse or key combination for your laptop. However, if you were working on it and it simply went black, there are a number of possibilities to consider when troubleshooting on your own. If you need help, our local techs can be onsite within a 1 hour service window to help you determine the problem.


1. The graphics card or LCD is malfunctioning. The easiest way to check if this is a problem with your computer is to plug your laptop into an external monitor. If you suddenly see everything that was on your screen as before and can interact with the computer as before, then chances are that your LCD is the culprit. If not, however, this would indicate that there is a problem with the graphics card or motherboard. The smartest solution, if nothing pops up when you attempt to boot, would be to call one of our local techs to take a look at it and advise if it needs computer repair.
2. There is a problem with the LCD inverter. The way to check this is to see if you can get your laptop in bright lighting and try to see if anything is happening on the screen. When there is an LCD inverter (often labelled a "backlight") problem, the LCD cannot become bright enough to produce a picture. This has a pretty fast resolution; call us! Replacing the inverter is a straightforward task and it can be fixed within a very short window.

3. There is a problem with your motherboard. Depending on what type of laptop it is, the replacement of the motherboard can often rival the cost of replacing the laptop altogether. If this is the case, then the solution is usually pretty drastic, and it might be smarter to have a specialist look into moving your data on to a new laptop.
4. Malware. Surprising as it is, malware can often make a computer look non-functional. One way to check is to reboot your computer and see if there is a login at the BIOS screen, whether you see your operating system’s boot sequence (such as a Windows screen) and take a look at when precisely the screen goes black. This may involve a technician to use malware removal or virus removal tools from safe mode or something similar to resolve the issue. The good news is that if this is the case, it’s unlikely that any hardware will have to be replaced.

Click here to schedule an appointment
or call 401-773-7766 if you have need some help with your laptop.

Michael Andersen and his team of certified and friendly technicians come with an extensive background in the Computer and Network service industry, with over 20 years of combined experience. We serve clients in the Providence, Cranston, Warwick, East Greenwich, North Kingstown, Newport, Middletown, Narragansett and the rest of Rhode Island

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