Why Does a Mobile Workforce Need a Help Desk?

Why Does a Mobile Workforce Need a Help Desk?

Many companies rely on employees that work from outside the office. In a recent article, Tech.Co mentions that an estimated 37% of employees in the U.S. telecommute a few days or more each month. Even without a telecommuting arrangement, many other employees work outside the office, whether they’re on a business trip or catching up on work at home. They may also use a variety of devices, including Smartphones, tablets, and laptops.

What happens when these employees suffer an IT problem? Maybe an application on their device doesn’t work or they’ve been locked out from an account and can’t remember their login credentials. It’s critical that they receive assistance from a reliable IT help desk for small businesses.

What are some of the benefits of a high-quality help desk?

  • help desk professionals are knowledgeable about a variety of software and devices, including mobile devices.
  • they know how to deal with network issues that may keep employees disconnected from each other and unable to collaborate.
  • help desk offers live support round-the-clock, every day of the week. No matter where your employees are working from or what time of day it is, they can reach out for prompt, clear, and comprehensive assistance.
  • when they switch to a different device or work from a different location, your employees may need to re-enter login credentials they’ve forgotten. They may also struggle with cyber attacks, such as malware that infected their device after they used hotel Wi-Fi. A help desk gives them a timely intervention for IT emergencies.

Help desk support maximizes the benefits of a mobile workforce, ensuring that your employees can conduct business from anywhere, on any authorized device. They can work more productively and flexibly, resulting in an increase in business earnings. Please contact us to further discuss the help desk support we offer.