Under most circumstances, Onsite Techs can give you a choice between resolving a problem remotely, via the internet, and sending a technician to your location. The optimal method will often depend on the nature of the service request, problem urgency, customer configuration and the level of involvement the user would like to have.
Practical experience with customers has shown that on site visits are far more effective than attempting to correct a problem over the internet under the following conditions:
Conversely, remote support over the internet can be effective for the following common issues:
For troubleshooting please call us at 401-415-6290