Remote Support
Under most circumstances, Onsite Techs can give you a choice between resolving a problem remotely, via the internet, and sending a technician to your location. The optimal method will often depend on the nature of the service request, problem urgency, customer configuration and the level of involvement the user would like to have.
Practical experience with customers has shown that on site visits are far more effective than attempting to correct a problem over the internet under the following conditions:
- There is no internet connectivity
- Speed of the system is extremely slow due to a virus or similar problem causing resolution times to be longer and thus more costly to the customer
- A hardware problem is suspected or new equipment is being added
- The customer desires to minimize their involvement in the overall support process after making the initial request for assistance
Conversely, remote support over the internet can be effective for the following common issues:
- Virus/Spyware Removal
- Preventive Maintenance
- Microsoft Office Issues
- Driver Issues/Updates
- Registry Issues
- Blue Screen Errors
- PC Optimization/Tune-Ups
- Random Website Redirection
- Software Issues
- Data Backup & Recovery
- Email Problems/Email Setup
- Unwanted Pop Ups
- Recover Deleted Files
- Sharing Solutions
For troubleshooting please call us at 401-415-6290